Lucivion Pty Ltd ("we", "us", "our") is committed to protecting your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who we are

• Name: Lucivion Pty Ltd

• Contact: hello@lucivion.com

2. Personal information we collect

We may collect:

• Identifiers (e.g. name, email, phone);

• Payment information (when applicable);

• Technical/usage data (e.g. IP addresses, device identifiers, cookies);

• Sensitive information only if expressly provided by you for specific purposes.

3. How we collect personal information

• Directly from you when you interact with our website, contact us, subscribe, or use our services.

• Automatically via website analytics and cookies.

4. Why we collect personal information & how we use it

We use your information to:

• Provide, maintain, and improve services;

• Communicate with you (e.g. support, updates);

• Process payments;

• Comply with legal obligations;

• Analyse usage for service improvement.

We do not collect personal information for unrelated purposes without informing you first.

5. Disclosure of personal information

We may disclose your information to:

• Service providers (e.g. payment processors, hosting services);

• Regulatory authorities when required by law;

• Overseas entities (notably our cloud providers), in which case we ensure appropriate data protections are in place.

6. Access, correction, and complaints

• You may request access to, or correction of, your personal information at any time via the contact details above.

• If you believe your privacy has been breached, you may lodge a complaint with us; if unresolved, you may escalate to the Office of the Australian Information Commissioner (OAIC).

7. Policy updates

This policy will be reviewed and updated when our information practices change. We will publish the updated version on our website or notify you as appropriate.